Hospitality Member
This apprenticeship develops the apprentice’s skills in basic hospitality, including an introduction to the industry, business, people, customers, supervision and team leading as well as the chosen specialist function.
Overview of the role
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they must be adaptable and ready to support team members across the business. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
The most important part of the role is developing fantastic 'hospitality' skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team.
Details of the Standard
The apprenticeship is broken up into distinct phases:
- The sign-up, which includes an assessment of maths and English, and an agreement between us, the apprentice and the employer, regarding the training plan.
- The practical period, which is the bulk of the apprenticeship. This is where the apprentice completes their required off-job-training according to the agreed training plan.
- The gateway. At the end of the practical period, the employer, training provider and apprentice meet to discuss the next, and final stage, the End Point Assessment (EPA). At the Gateway meeting, we ensure that the apprentice is ready to undertake the EPA.
- The End Point Assessment (EPA) is the last stage of the apprenticeship. The apprentice will undertake a series of independent assessments, which may include multiple choice questions, a professional discussion and/or a practical test. Successfully completing this step results in achieving the apprenticeship!
This apprenticeship lasts for 12-15 months depending on prior experience and qualifications. This does not include the assessment period at the end, which can take up to 2 months.
Entry Requirements
Entry requirements are largely dependent on the vacancy notice set out by the employer - please read the job advert that relates to the role you are considering.
English and maths
At Level 2, apprentices who do not have Level 1 (GCSE Grade D) in English and maths must prioritise achieving Level 1 in these subjects and are only required to work towards Level 2 English and maths where they have time remaining to make meaningful progress (once they have achieved Level 1).
Curriculum, delivery and readiness for End-Point-Assessment
The content delivery will be agreed between the apprentice, employer and training provider and is based upon prior knowledge and qualifications. This agreement forms the individualised Training Plan, detailing how the knowledge, skills and behaviours in the apprenticeship Standard will be met.
The employer, and training provider, will formally sign-off that the apprentice has met the minimum requirements regarding knowledge, skills and behaviours within the Standard and confirm they are ready to move on to the end assessment. This will happen during a meeting involving the apprentice, their line manager and the trainer.
The end point assessment is synoptic and takes place at the end of the apprentice’s learning and development, after a minimum of 12 months on programme learning.
Summary End-Point-Assessment
The End Point Assessment is expected to be completed within a maximum of 2 months and consist of a series of assessment methods, an on-demand test, a practical observation, a business project and a professional discussion. These four elements must be completed successfully to achieve the apprenticeship.
The 90-minute on-demand test consists of 52 scenario-based questions. Thirty minutes of reading time will be given to apprentices before they attempt to provide answers, meaning the apprentice has 2 hours in the test situation in total.
The 2-hour practical observation may be split into two, 1-hour observations to cover preparation and service.
A business project, which consists of 800 to 1200 words and a 40-minute professional discussion.
Progression
Progression from this apprenticeship is expected to be onto a hospitality supervisor, or team leading, role.