Hospitality Supervisor

Overview of the role

Hospitality supervisors work across a wide variety of businesses including bars, pubs, bistros, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management, are capable of independently supervising hospitality services whilst running shifts. They typically work under pressure, delivering fantastic customer service and motivating their team is essential. The majority of supervisors’ skills and knowledge are the same, but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Description of specialist supervisory roles: Food and Beverage Supervisor, Bar Supervisor, Housekeeping Supervisor, Front Office Supervisor, Events Supervisor, Hospitality Outlet Supervisor, Concierge Supervisor

Details of the Standard

The apprenticeship is broken up into distinct phases:

• The sign-up, which includes an assessment of maths and English, and an agreement between us, the apprentice and the employer, regarding the training plan.
• The practical period, which is the bulk of the apprenticeship. This is where the apprentice completes their required off-job-training according to the agreed training plan.
• The gateway. At the end of the practical period, the employer, training provider and apprentice meet to discuss the next, and final stage, the End Point Assessment (EPA). At the Gateway meeting, we ensure that the apprentice is ready to undertake the EPA.
• The End Point Assessment (EPA) is the last stage of the apprenticeship. The apprentice will undertake a series of independent assessments, which may include multiple choice questions, a professional discussion and/or a practical test. Successfully completing this step results in achieving the apprenticeship!

Duration

This apprenticeship will take between 12 and 15 months to complete, depending on previous experience and qualifications. The End Point Assessment is not included in this duration (see below for more details regarding the EPA).

Entry Requirements

These are set by employers, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

English and maths

To complete the apprenticeship the employee must pass level 2 English and maths, (or have the appropriate exemption certificate) before undertaking their End-Point-Assessment.

Curriculum, delivery and readiness for End Point Assessment (EPA)

The content delivery will be agreed between the apprentice, employer and training provider and is based upon prior knowledge and qualifications. This agreement forms the individualised Training Plan, detailing how the knowledge, skills and behaviours in the apprenticeship Standard will be met.

Summary of the End Point Assessment

The End Point Assessment can take up to a maximum of 2 months to complete all stages. The EPA consists of an on-demand test, a practical observation, a business project and a professional discussion. These four elements must be completed successfully to achieve the apprenticeship.

The 90-minute on-demand test consists of 52 scenario-based questions. 30 minutes of reading time will be given to apprentices before they attempt to provide answers, meaning in total, the apprentice has 2 hours in the test situation.

A 4-hour practical observation. The observation may be split into two, 2-hour observations, if required, to cover preparation and service.

A business project consisting of 2,000 to 5,000 words and a 90-minute professional discussion.

Progression

Progression from this apprenticeship could be onto a Hospitality Management qualification / apprenticeship.