Team Leader / Supervisor

Overview of the role

A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Details of the Standard

The apprenticeship is broken up into distinct phases:

• The sign-up, which includes an assessment of maths and English, and an agreement between us, the apprentice and the employer, regarding the training plan.
• The practical period, which is the bulk of the apprenticeship. This is where the apprentice completes their required off-job-training according to the agreed training plan.
• The gateway. At the end of the practical period, the employer, training provider and apprentice meet to discuss the next, and final stage, the End Point Assessment (EPA). At the Gateway meeting, we ensure that the apprentice is ready to undertake the EPA.
• The End Point Assessment (EPA) is the last stage of the apprenticeship. The apprentice will undertake a series of independent assessments, which may include multiple choice questions, a professional discussion and/or a practical test. Successfully completing this step results in achieving the apprenticeship!

Duration

This apprenticeship is based on a 12-month practical period.

Entry Requirements

Entry requirements are largely dependent on the vacancy notice set out by the employer - please read the job advert that relates to the role you are considering.

English and maths

Where a team leader or supervisor has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

Curriculum, delivery and readiness for End-Point-Assessment

The content delivery will be agreed between the apprentice, employer and training provider and is based upon prior knowledge and qualifications. This agreement forms the individualised Training Plan, detailing how the knowledge, skills and behaviours in the apprenticeship Standard will be met.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Summary End-Point-Assessment

The EPA has two elements, which must be successfully completed to achieve the apprenticeship. These are:

• Presentation that provides a summary of your role as a team leader, focussing on one of four specific areas encompassing costs and efficiencies, performance management, change management or managing a difficult situation. There will also be a Q&A session following the presentation.
• Portfolio-based interview (professional discussion).

Progression

On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.